GRIEVANCE REDRESSAL
Grievance Redressal
How to complain
You do not need an active job to complain. Use Report an issue and choose “Complaint”. You will get a reference number immediately and can check the status without logging in. You can also email namastekoochbhi@gmail.com with your reference.
Our service targets
- We aim to acknowledge a complaint within 24 hours.
- We aim to resolve it within 7 days wherever applicable, with faster action for categories subject to shorter legal deadlines.
- Urgent safety reports are looked at first.
These operational targets do not override any shorter statutory deadline or other applicable remedy. Classification of intermediary and consumer grievances remains subject to legal review.
Grievance Officer
Designation: Grievance Officer
Contact: namastekoochbhi@gmail.com (grievance contact email)
India-resident compliance contact: Tejas Pawar — namastekoochbhi@gmail.com (India-residency not independently verified)
Escalation and appeal
If you disagree with our response, reply with your reference and ask for review, or file an “Appeal”. You may also approach any consumer forum, regulator or court available to you under Indian law.
Submit and track a complaint
Use Report an issue and select Complaint, or email namastekoochbhi@gmail.com. Provide a reference or Job ID if available, the nature of the issue and a safe way to reach you. Do not share OTPs or passwords. Requests involving threats or immediate danger should be directed to emergency services (112 in India). Grievance contact email: namastekoochbhi@gmail.com. Designated Grievance Officer: Tejas Pawar.